KUHL

Vantage Lined Pant - Women's

Defective Zippers

Familiarity:

I've put it through the wringer

Size Bought:

12

Height:

5' 8"

Weight:

180

I bought 3 pairs of Kuhl Frost softshell pants for my outdoor needs, but the zippers will not lock and stay closed. Whether you size up or even just hold the pants in hand and test the zipper, it doesn't lock - in other words, it's a product defect. I contacted them about a replacement zipper, including sending required pictures, and they wrote back saying that the problem must be that I put the zipper under "excess tension." Yes, despite the fact that it's industry standard for casual pants (softshell, jeans, etc.) to use zippers that lock and hold - to the point that the rigorous enclosure of womens pants has become a frequent topic of comedy - Kuhl has failed this basic requirement of producing womens activewear and blames its consumers for that. They would not fix the zippers but offered me 30% off if I wanted to buy more defective products.